Studio Policies

Monthly Tuition is the regular option for private piano, voice, and accordion lessons.

• Monthly Tuition uses the current monthly rate listed on the Pricing page for a 30-minute weekly private lesson and applies to all students.
• Monthly tuition reserves a regular weekly lesson time and is not based on the number of lessons in a particular calendar month. The same published monthly rate applies in months with four or five scheduled lesson dates.
• Tuition is due on the 1st of each month. A first partial month may be prorated based on the remaining scheduled lessons; regular monthly tuition begins afterward.
• Monthly Tuition includes weekly private instruction, the reserved weekly time, personalized lesson planning, required beginner method books and selected studio learning materials, practice guidance, and performance or studio-event opportunities when available.

Flex 45 is for students whose schedules change and who cannot commit to a fixed weekly time.

• Flex 45 uses the current package rate listed on the Pricing page for four 45-minute private lessons and does not include a recurring reserved lesson time.
• Each lesson is scheduled according to studio availability, and the package is valid for three months from the purchase date.
• With at least 48 hours’ notice, a booked Flex lesson may be rescheduled. With less than 48 hours’ notice or a no-show, that lesson is considered used.
• Unused Flex lessons are not refundable or transferable.

• A 20-minute Introductory Lesson is available once per new student at the current rate listed on the Pricing page.
• Its purpose is to meet the teacher, experience the studio, discuss goals, and determine fit. The website form is an inquiry request, not online payment.

• With at least 48 hours’ notice, a Monthly Tuition student is eligible for a make-up lesson, subject to teacher availability. No specific date or time is guaranteed.
• With less than 48 hours’ notice, the lesson remains part of Monthly Tuition and there is no make-up, tuition credit, or refund. Exceptional circumstances may be handled at studio discretion.
• A no-show is considered a completed lesson and does not qualify for a make-up, refund, or credit.
• A make-up cannot be converted to cash, a refund, or a credit; it cannot be transferred, and a missed make-up is considered used.

• Lessons begin and end at their scheduled times. Late arrival does not extend the lesson.
• If the teacher cancels, the studio will offer a make-up lesson or an appropriate tuition credit when a make-up cannot reasonably be arranged. Students will not lose paid instructional time because of a teacher cancellation.

• The studio is closed on British Columbia statutory holidays and lessons are not scheduled on those dates.
• Monthly Tuition is not reduced for statutory holidays, and statutory-holiday lessons do not require a make-up.
• Planned studio closures will be communicated in advance.

• Monthly Tuition reserves the student’s regular place. Family vacations and planned absences do not automatically reduce tuition or create a make-up entitlement.
• For an extended discontinuation, Monthly Tuition students must provide 30 days’ written notice.
• During the notice period, tuition remains payable and the reserved weekly lesson time remains available.

• Group programs use fixed-session pricing, and students register for the whole session.
• Fixed dates are provided for each session. A missed class cannot be rescheduled, does not receive an individual make-up, and is not refundable or transferable.
• If the studio cancels a group class, an appropriate replacement arrangement will be provided.

• Required beginner books and selected studio learning materials are included in Monthly Tuition. Additional or specialized books may be recommended for separate purchase.
• Flex 45 does not include a broad promise that all learning materials will always be provided.
• Studio recitals or events may be offered. Participation is encouraged but optional unless a specific program explicitly states otherwise.

• Parents and guardians are responsible for children before and after their scheduled lesson. Students should arrive reasonably close to lesson time and be picked up promptly afterward.
• Edelweiss does not provide childcare or supervision outside the scheduled lesson time.
• Students and families are expected to treat studio instruments, equipment, and property with care. Parents or guardians may be responsible for damage caused by intentional or negligent actions.

• Tuition must remain current to maintain a reserved weekly lesson time. The studio may send a reminder when payment becomes overdue.
• Continued non-payment may result in suspension or cancellation of lessons, and the reserved time may be released.
• The studio may discontinue enrollment when reasonably necessary because of repeated non-payment, persistent attendance problems, inappropriate or disruptive behaviour, or circumstances that make continued enrollment unsuitable.